Covena is an AI consulting firm in Indonesia that focuses on leveraging artificial intelligence solutions to optimize operations for businesses across various industries. They provide tailored AI services, including building AI agents like the concierge for AYANA, a luxury hotel chain in Bali. This AI system helps manage bookings, recommend rooms, handle FAQs, and manage customer interactions in multiple languages (English, Chinese, Japanese, Korean), leading to enhanced efficiency and reduced labor costs.

Covena's expertise spans developing AI-driven platforms that streamline customer service and provide real-time solutions based on live data, such as promotions and availability. Their approach includes building admin dashboards for easy tracking and continuous system improvements, ensuring businesses can scale and innovate efficiently using AI​. As part of AIIP, Covena has developed an AI Infrastructure that enables companies to build customized conversational AI at 25% of the cost and time.